Shipping Policy
At London Mary, we provide shipping services across the United Kingdom. Shipping options, delivery times, and availability may vary depending on your location and the size or weight of your order.
Processing Time
Orders are generally processed within 1 to 3 business days (Monday through Friday), excluding weekends and public holidays.
During high-demand periods or promotional events, processing times may be extended.
Shipping Rates
We offer free shipping on all orders, with no minimum purchase required.
Estimated Delivery Times
After your order has been processed, the estimated delivery timeline is as follows:
Processing Time: 1 to 3 business days (Monday to Friday) Transit Time: 4 to 9 business days (Monday to Friday) Total Delivery Time: 5 to 12 business days Order Cutoff Time: 6:00 PM (GMT)
Delivery timeframes are estimates and may be affected by factors outside our control, such as carrier delays or other external circumstances.
Shipping Restrictions
We do not deliver to PO Box addresses or restricted areas. Some items may also be subject to shipping limitations based on carrier policies.
Failed Delivery or Returned Packages
If delivery cannot be completed due to incorrect address details or failed delivery attempts, the package may be returned to us. In such cases, we will contact you to arrange a new shipment, which may require additional shipping fees.
Lost or Damaged Packages
If your order is lost or arrives damaged during transit, please contact us at info@londonmary.com
We will work with the shipping carrier to review the situation and determine an appropriate resolution.
Shipping Policy Updates
We may revise this shipping policy from time to time. The most current version will always be available on this page.
Contact Information
Store name: London Mary
Company name: Milo Mochi Co., LLC
Company address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Company Registration Number: 41-4010122
Phone: +44 7916 695 736
Email: info@londonmary.com
You can also reach us directly through our Contact page.
Customer service hours:
Monday to Friday: 9am – 6pm (GMT)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.