Terms of Service

Welcome to London Mary. London Mary is a trading name of Milo Mochi Co., LLC, a company incorporated in the United States. When we use "we", "us", or "our", we are referring to London Mary. We run this website and are responsible for all content, features, products, and services offered through it to create a seamless shopping experience. Our store runs on the Shopify platform.

These Terms of Service, together with any policies referenced herein, define your rights and responsibilities when making use of our Services.

We encourage you to read these Terms thoroughly, as they contain essential information about your legal rights, including applicable disclaimers and limitations on our liability.

By visiting or using our Services, you acknowledge and accept these Terms of Service as well as our Privacy Policy. If you do not wish to be bound by these Terms, please refrain from using our Services.

Access and Account

By using our Services, you confirm that you meet the legal age requirements in your country of residence, or that you have obtained the necessary consent for any minor dependents using the Services on devices under your supervision.

Certain features may require you to submit information such as your email address, billing details, payment data, and delivery information. You confirm that everything you provide is accurate, up to date, and complete.

You are solely responsible for keeping your account credentials confidential and for all activity that takes place under your account.

Products

We make every effort to represent our products as accurately as possible. That said, the appearance of items on your screen may differ depending on your device and its display settings.

We cannot guarantee that product descriptions, imagery, or quality will fully align with your expectations.

Product information and availability are subject to change or discontinuation at any time without prior notice.

Orders

Submitting an order represents an offer to buy. We retain the right to accept or decline any order at our sole discretion.

An order is only confirmed once your payment has been received and processed. Should any changes or cancellations be necessary, we will endeavor to contact you using the details you have provided.

All purchases are covered by our Return & Refund Policy. As a UK consumer, you benefit from a 30-day return window, which exceeds the 14-day statutory right provided under the UK Consumer Contracts Regulations 2013.

Orders are intended solely for personal use and may not be purchased for resale or commercial purposes.

Prices and Billing

All prices are displayed in British Pounds (GBP) and include VAT where applicable, in accordance with UK law. Prices, promotions, and discounts are subject to change at any time without notice. The price shown at checkout is the price that applies to your order.

Any additional charges such as shipping costs will be clearly presented before you complete your purchase.

By placing an order, you agree to provide accurate payment and billing information and authorise us to charge all applicable amounts.

For a full overview of accepted payment methods, please visit our Payment Policy.

Shipping and Delivery

We deliver within the United Kingdom only. Delivery timeframes are estimates only and are not guaranteed. We bear no responsibility for delays attributable to carriers or circumstances beyond our control.

Once a product has been handed over to the carrier, the risk of loss passes to you.

For complete details, please refer to our Shipping Policy.

Intellectual Property

All content published on this website is the property of London Mary or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, or distributed without our explicit permission.

Third-Party Tools and Links

We may offer access to third-party tools or external links as part of our Services. We assume no responsibility for the content, accuracy, or practices of any third-party platforms.

Shopify Relationship

This store is built on the Shopify platform. All transactions take place directly between you and London Mary. Shopify bears no responsibility for any transactions or products sold through this store.

Privacy

We handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy.

Feedback

Any feedback you submit to us may be used at our discretion without any obligation to compensate or credit you.

Errors and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions on this website at any time.

Prohibited Use

You agree to use our Services only for lawful purposes and in a manner that does not harm the platform, its users, or any third parties.

Termination

We reserve the right to suspend or terminate your access to our Services at any time should these Terms be violated.

Disclaimer and Liability

Our Services and products are provided on an "as is" basis. Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015. To the extent permitted by law, we are not liable for any indirect or consequential damages resulting from the use of our Services.

Governing Law

Although London Mary is operated by a US-based company, we are committed to complying with all applicable UK consumer protection laws when selling to customers in the United Kingdom. These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of the courts of England and Wales.

Changes to Terms

We may revise these Terms at any time. Continued use of our Services following any changes constitutes your acceptance of the updated Terms.

Contact Information

Store name: London Mary
Company name: Milo Mochi Co., LLC
Company address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse address: 29 Cancell Rd, London SW9 6HP, United Kingdom

Company Registration Number: 41-4010122
Phone: +44 7916 695 736
Email: info@londonmary.com

You can also reach us directly through our Contact page.

Customer service hours:
Monday to Friday: 9am – 6pm (GMT)
Saturday and Sunday: Closed

We aim to respond to your inquiries within 24 hours.